How BDO UK Elevates Payroll Excellence with Payflow by NewOrbit

When you’re responsible for delivering payroll services to hundreds of clients, the margin for error becomes vanishingly small. Accuracy, compliance, and efficiency aren’t just aspirations — they’re non-negotiable.

That’s exactly the challenge BDO UK’s National Payroll Services team faced. With over 80 specialists handling dozens of complex payrolls simultaneously, they needed a solution that could match the scale, complexity, and regulatory demands of their operations. They found it in Payflow by NewOrbit.

The Challenge: Complexity at Scale

BDO is a global leader in professional services, generating over $15B in global revenue, with £1B+ in UK revenue and a network of 18 offices supporting nearly 8000 employees. Their payroll division alone manages a high volume of varied and intricate payroll schedules for clients across industries — each with unique compliance needs, deadlines, and team workflows.

Without the right planning and visibility tools, even experienced teams can encounter bottlenecks, miss deadlines, or fall short on GDPR best practices. That’s why BDO sought out a solution that could bring clarity, structure, and confidence to their day-to-day operations.

The Solution: Intelligent Workflow Management with Payflow

Developed by NewOrbit, Payflow is a workflow and planning tool designed specifically for teams managing complex, multi-client payrolls. It’s built to enhance operational foresight, ensure GDPR compliance, and support high levels of consistency and control — all through a user-friendly and adaptable interface.

Since adopting Payflow in 2015, BDO has seen measurable benefits:

• Clear audit trails across all actions within the system
• Custom workflows tailored to each client
• Intelligent, timezone-aware reminders and calendar integrations

According to Maria Mason, Partner at BDO UK, the impact has been long-lasting:

“As one of the first companies to introduce Payflow into our business, we have worked with the team at Payflow for many years and have always found them to be responsive and supportive. We are a firm that prides ourselves on utilising the best in practice for software providers or products; Payflow fits this perfectly.

“The system is fully GDPR compliant and holds a full audit trail, providing ourselves and our clients with the reassurance that the data is safe and secure and we can review all actions within the system.”

“In the world of payroll everything is data and date driven, Payflow provides timely reminders for each payroll task, which are automatically adjusted for the time zone of the individual reviewing them, updated per pay period in accordance with the UK bank holidays/weekends, ensuring that all parties are fully aware of the deadlines and expectations.”

“It is a user-friendly portal, which we have the ability to adapt to each of our client’s individual needs.”

A Trusted Partnership

At NewOrbit, we don’t just deliver software — we collaborate to create long-term value. Payflow is just one example of how we work alongside our clients to co-design tools that meet real-world operational challenges.

But our role goes further. As a product partner, we don’t only develop and manage our own platforms — we also bring our expertise to help clients shape, refine, and scale their own digital products. From strategic discovery through to iterative delivery and long-term support, we act as a thinking business partner as much as a technology one.

We’re proud to have been a trusted partner to BDO UK for nearly a decade, and even prouder that Payflow continues to play a critical role in their delivery of best-in-class payroll services.